Return & Refund Policy

1. Marketplace Policies Apply

Because your order was completed on Amazon or Flipkart, your purchase is subject to the return, refund, and replacement policies of that specific e-commerce platform. The eligibility rules, return windows (e.g. 7-day or 10-day replacement policies), and refund methods are determined and governed entirely by the marketplace.

2. How to Initiate a Return or Refund

To return a product or request a refund, please follow these steps:

1. Log into your account on the marketplace where you purchased the item (Amazon.in or Flipkart.com).
2. Navigate to your **Orders** history.
3. Select your Rudra Home product order and click **Return/Replace Item**.
4. Follow the marketplace instructions to choose a reason, schedule a reverse pickup, and print return labels.

3. Direct Customer Support

While refund disbursements and reverse logistics are managed by the marketplace, we care deeply about your experience. If you receive a product with a craftsmanship defect or have questions about our furnishings, feel free to contact us at 01rudrahome@gmail.com with your marketplace Order ID, and we will do our best to guide you through the process.